Terms of service

Last updated: November 7, 2026

These Terms of Service ("Terms") apply when you visit us.emiliafood.love (the "Site"), use the Emilia Food Love USA app (the "App") or buy from us. Please read them carefully. By using the Site or the App or placing an order, you agree to these Terms.

1. Who we are

The Site and the App are run by EMILIA FOOD LOVE USA LLC, a Wyoming limited liability company, 30 N Gould St, Ste 9299, Sheridan, WY 82801, USA ("Emilia Food Love", "we", "us"). Our affiliate 4 FOOD S.R.L., Via Mazzini 18/1, 42020 Quattro Castella (RE), Italy, selects the products, prepares and ships orders from Italy and runs customer care on our behalf.

2. Who can buy

You must be at least 18 years old and able to enter into a binding contract. Our products are for personal use; if you'd like to buy for resale or in large quantities, write to us first.

3. Our products

We describe our products as accurately as we can. Photos are illustrative: natural products such as aged cheese vary in color, shape and weight, and sizes are shown as packed. Always read the label for ingredients, allergens and storage instructions, which prevail over the description on the Site. Some of our cheeses, including Parmigiano Reggiano, are made from raw milk. If you have allergies, are pregnant or have health concerns, check the label and ask your doctor before eating.

4. Prices and payment

Prices are in U.S. dollars. Any sales tax and the shipping cost are shown at checkout before you pay. You can pay with the methods shown at checkout; payments are handled by our payment providers, and we don't receive your full card number. If a product is listed at a clearly wrong price, we may cancel the order and refund you, even after you've received a confirmation.

5. Orders

Your order is an offer to buy. We accept it when we ship it. We may refuse or cancel an order, and refund you in full, if a product is unavailable, if there's an error in the description or price, if we can't deliver to your address, or if we suspect fraud.

6. Shipping, customs and duties

Our Shipping Policy explains where we deliver, how long it takes and how we handle customs. We take care of US customs, the FDA Prior Notice and any import duties and fees, so what you pay at checkout is all you pay. Delivery dates are estimates. Ownership and risk of loss pass to you when the parcel is delivered.

7. Refunds and cancellations

Our Refund Policy explains what happens if a product arrives damaged, is missing or isn't what you ordered, and how to cancel an order.

8. Gift cards, rewards and promotions

• Gift cards don't expire. They can be used on the Site and can't be exchanged for cash, except where the law requires it. Keep your gift card code safe: we can't replace a lost or stolen code that has already been used.
• Our rewards program and any discount code or promotion follow their own conditions, shown where they are offered. We may change or end them, without affecting rewards you have already earned, to the extent the law allows.

9. Your account

Keep your account details accurate and your sign-in secure, and tell us right away if you think someone has used your account without permission. We may suspend or close an account that breaks these Terms.

10. Emails, notifications and text messages

We send emails, App notifications or text messages about marketing only if you've agreed to receive them. You can stop them at any time: use the unsubscribe link in our emails, turn off notifications in your device settings, or reply STOP to our text messages (reply HELP for help). Message and data rates may apply, and how often we write may vary. Agreeing to marketing messages is never a condition of buying. Messages about your orders, such as confirmations and tracking, are part of the service.

11. Reviews, photos and posts

When you send us a review, a photo, a video or a post, for example through Share your table, you confirm that it's yours and that it respects the law and other people's rights. You give us a free, worldwide, non-exclusive license to use, reproduce, edit for length and show it, with the name you chose, on our Site, App, social media and marketing. We may decline or remove any content. Read our Privacy Policy to learn how we handle your information.

12. Using the Site and the App

Please don't misuse the Site or the App: no unlawful use, no attempts to break into our systems, no automated scraping, no reselling of our content. The Site, the App, our brand and our content belong to us or to our licensors and are protected by law. The artisans' names and brands belong to the artisans.

13. Links and services of others

The Site and the App may link to or use services run by others, such as payment providers, carriers and review platforms. Their own terms apply, and we aren't responsible for them.

14. Disclaimer

We work hard to keep the Site and the App available and accurate, but we provide them "as is" and can't promise they'll always be uninterrupted or error-free. To the extent the law allows, we disclaim implied warranties about the Site and the App. Nothing in these Terms limits warranties or rights that consumer law gives you and that can't be waived.

15. Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special or consequential damages, and our total liability for any claim about an order is limited to the amount you paid for that order. Some states don't allow these limits, so they may not apply to you.

16. Disputes and governing law

If something goes wrong, please contact us first: most problems can be solved quickly by writing to info@emiliafoodlove.us, and we'll try to resolve your concern within 30 days. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules, and by applicable U.S. federal law. This doesn't take away any protection the consumer laws of your state give you.

California residents: under California Civil Code Section 1789.3, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.

17. Changes to these Terms

We may update these Terms. The version published on the Site when you place an order applies to that order. If we make important changes, we'll tell you on the Site or by email.

18. Other terms

If any part of these Terms can't be enforced, the rest stays in effect. If we don't enforce a right, we haven't given it up. These Terms, together with the policies they mention, are the whole agreement between you and us about the Site, the App and your orders.

19. Contact us

EMILIA FOOD LOVE USA LLC, 30 N Gould St, Ste 9299, Sheridan, WY 82801, USA
Email: info@emiliafoodlove.us
Phone: +1 (866) 452-3665 (toll-free in the U.S.), weekdays 9:00 a.m.–6:00 p.m. Rome time