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We prepare and ship orders on Italian business days, Monday to Friday. Your parcel flies from Italy with FedEx or UPS and, on average, arrives about three business days after it leaves Italy. The estimated delivery date in your cart and at checkout is calculated for your order. It's an estimate, not a guarantee: weather, carrier delays and customs checks can occasionally add time.

No. We handle US customs and the FDA paperwork, including the Prior Notice required for imported food, and pay any import duties and fees. What you pay at checkout is all you pay. If a carrier ever asks you for duties on one of our parcels, contact us before paying. If you've already paid, send us the receipt and we'll refund you.

Shipping costs are shown in your cart and at checkout, before you pay. Shipping is free on orders over $299.

Most of our products are packed in Italy, in Quattro Castella (Reggio Emilia), and flown to the U.S. Our Tuscan salumi ship from our warehouse in the United States. If your order includes both, it arrives in separate parcels, each with its own tracking number.

We deliver to all 50 states, including Alaska and Hawaii, plus Washington, D.C., Puerto Rico, Guam and the U.S. Virgin Islands. Please use a street address: express couriers can't deliver to P.O. boxes.

We can't guarantee a delivery date. The estimated delivery date in your cart and at checkout is calculated for your order, so check it before you buy and order early for holidays and events. If you'd rather your order not arrive too soon, turn on "Ship it later" in your cart and choose a date from tomorrow up to 30 days ahead: it's the earliest day we'll ship, not a delivery date.

Our aged cheeses are vacuum-sealed and made to travel safely. We pack every order with care, and when the weather calls for it, cheese and other fresh products travel in insulated packaging with ice packs. Please put fresh products in the fridge as soon as they arrive.

Keep your cheese in the fridge. Vacuum-sealed, it keeps for up to 6 months. For some younger cheeses we recommend 3 months: check the product page of each cheese. If you have a vacuum sealer, you can reseal it after each use. If you don't, we always recommend Ovtene bags: with the same cheese paper, your cheese stays fresh longer. Once opened, let it breathe and wrap it in the cheese paper we include free with every order that contains cheese. You can freeze cheese, but we don't recommend it: it loses some flavor and its texture changes slightly.

Yes. In your cart, turn on "Make it a gift", add the names and your message for the card, and ship the order straight to the person you're surprising. Gift packaging starts at $10.90 for one box. If your order travels in more than one parcel, your cart shows the price for the boxes needed before you check out.

As soon as your order ships, we email you the tracking number. You can also find your orders in your account.

You can cancel until your order ships: contact us as soon as possible. If you chose "Ship it later", you can cancel until your shipping date. Once a parcel has left, we can't stop it.

Email us at info@emiliafoodlove.us within 7 days of delivery with your order number and a photo of the product and the packaging. We'll send a replacement or refund you for the affected products, at no cost to you. You don't need to send anything back unless we ask. For food safety reasons, we can't accept returns of food once it's delivered.

No. Your Emilia Points don't expire. Open your rewards panel, choose a reward, and you'll get a discount code for your next order, with no minimum order amount.