Refund policy

Last updated: November 7, 2026

If something isn't right

If a product arrives damaged, is missing from your parcel or isn't what you ordered, email us within 7 days of delivery at info@emiliafoodlove.us with your order number and a photo of the product and the packaging. We'll send a replacement or refund you for the affected products, at no cost to you. You don't need to send anything back unless we ask.

Food can't be returned

For food safety reasons, we can't accept returns of food once it has been delivered, and we can't offer refunds for a change of mind.

Returning non-food items

Non-food items, such as cheese knives, graters, cheese holders and boards, can be returned if unused and in their original packaging, within 30 days of delivery. Contact us first and we'll tell you where to send them. Return shipping is at your expense, unless the item arrived damaged or isn't what you ordered. We refund the item as soon as it reaches us in its original condition.

Lost parcels

If your tracking stops moving or your parcel doesn't arrive, contact us. We'll work it out with the carrier and send a replacement or refund you.

Cancelling an order

You can cancel your order until it ships. Contact us as soon as possible. If you chose Ship it later, you can cancel until your shipping date. Once a parcel has left, we can't stop it.

How refunds work

We refund the amount you paid for the affected products, to the payment method you used. If the mistake is ours, we also refund the shipping cost.
We issue the refund as soon as we approve it. Your bank or card issuer may take a few business days to show the credit.
Gift cards can't be refunded or exchanged for cash, except where the law requires it.